Frequently asked questions
What is the return policy?
• All sales are final. Orders cannot be canceled once paid.
• Returns or exchanges are not accepted, unless the item is defective or damaged during shipping.
• Please check your order carefully before purchase.
Are any purchases final sale?
Yes, all purchases are final once payment is completed. We do not accept returns or exchanges, except in cases of defective or damaged items. Please check your order carefully before purchasing.Yes, all purchases are final once payment is completed. We do not accept returns or exchanges, except in cases of defective or damaged items. Please check your order carefully before purchasing.
When will I get my order?
Orders are usually shipped within 1–2 business days after payment is confirmed. Delivery times:
• DACH & EU: approx. 3–5 business days
• International: approx. 5–7 business days (customs may affect timing)
Where are your products manufactured?
All of our products are carefully manufactured in Turkey. We work with trusted factories to ensure high quality and attention to detail in every item.
How much does shipping cost?
Shipping Costs:
• Germany: €4.50
• Austria: €6.50
• Switzerland: €8.00
• Zone 1 (€7.45): Andorra, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Vatican City, UK, Cyprus
• Zone 2 (€9.95): Kosovo, Lithuania, Malta, Romania
• Zone 3 (€12.95): Albania, Bosnia & Herzegovina, Liechtenstein, North Macedonia, Moldova, Montenegro, Serbia
• USA: €23.79 + €2.38 per additional item